BANKING

Making Deposits

Please note that all credit card Financial transactions are processed by Park Lane Services Ltd., 35 Vine Street, EC3N 2AA London, United Kingdom; owner of this casino. Your Statement will show as: SUNPALACECASINO.COM, LONDON.

We accept deposits in any currency. Player accounts are tracked in US dollars so deposits made in currencies other than US dollars will be converted at the current bank exchange rate.

Deposit Methods for American & International Players:

1. Credit Cards
2. Prepaid Reloadable & Gift Cards - PREFERRED METHOD - Contact us for details.
3. eWallet Xpress- PREFERRED METHOD
4. Money Order - PREFERRED METHOD
5. Use My Wallet
   
6. Gold-Pay
7. I-point

As deposit options are continually changing, be sure to check the casino cashier for a complete list of all available options.

Additional (Non US) Deposit Methods:

1. Click and Buy (*)
2. NETELLER - PREFERRED METHOD (**) No available from US or Canada.
3. INSTADEBIT - PREFERRED METHOD (*)
4. Moneybookers(*)
5. Gold-Pay
   
6. I-point
   

(*)Unavailable for US customers
(**)Unavailable for US, Canadian and Turkish customers

Please expect withdrawals to take up to 2 weeks to process. It is very important to us that we meet or exceed your expectations. For this reason we need you to understand ahead of time that regulatory changes in the marketplace have limited the availability of deposit and withdrawal methods and have increased the time required to process withdrawals.

We value your business and will do everything we can to offer as many deposit and withdrawal options as possible and to keep the time it takes to process withdrawals to a minimum.

It is very important that you add financial@sunpalacecasino.com and support@sunpalacecasino.com to your safe list to ensure that you receive important email notifications regarding your account and any payouts being made to you. All correspondence from us will be sent from these email addresses to the email address that you have provided for your account. Thank you.

All of our transactions use SSL security layer for added security.

CASHING OUT

Please Take Note!

1. We reserve the right to request documentation prior to authorizing any withdrawal request, to verify the authenticity of the credit card information and/or the identification of the player. Any delays in providing documents will result in cashout delays.
2. All payouts over $5,000 will be paid out via installments not exceeding $5,000 per week. For example, a $17,500 winner will be paid $5,000 in week one, $5,000 in week two, $5,000 in week three, and $2,500 in week four.
3. All payouts are in US Dollars. For your convenience, we offer the following methods for cashing out:
   

Neteller - Where available
ACH - for USA Players Only
Ewallet – USA and Canada only
Moneybookers - Worldwide except USA
Certified Money Orders - Worldwide except USA 
Checks via Regular Mail or Courier - Worldwide

Special General Note: You are reminded to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time.

Also take note that any player that deposits and requests a withdrawal without having wagered AT LEAST 5 times the amount deposited will be charged processing fees in accordance with the deposit method used. Fees vary depending on the deposit method and those methods that can not be electronically refunded by us will have delivery fees that also vary depending on destination and delivery method.

Disclaimer: Please be aware that cancelled withdrawals do not apply towards promotional offers.

Also take note that any person that makes a deposit, and does not make any wagers with the deposit before requesting a withdrawal, will be subject to pay for the processing fees which will vary, depending on the deposit.

Important: All pending withdrawals will be placed ON HOLD until every single deposit with clearance period that the player has used is switched to status cleared and verifiable via online back ends. These methods include, eCheck & Instadebit.